View the latest Report on Sustainability

Legal notice, intellectual property and privacy policy

Forward-looking Statements — Suncor's 2013 Report on Sustainability, including the print and/or on-line version (the "publication") contains certain forward-looking information and forward-looking statements (collectively referred to herein as "forward-looking statements") within the meaning of applicable Canadian and U.S. securities laws. Forward-looking statements and other information is based on Suncor's current expectations, estimates, projections and assumptions that were made by the company in light of information available at the time the statement was made and consider Suncor's experience and its perception of historical trends, including: expectations and assumptions concerning the accuracy of reserves and resources estimates; commodity prices and interest and foreign exchange rates; capital efficiencies and cost-savings; applicable royalty rates and tax laws; future production rates; the sufficiency of budgeted capital expenditures in carrying out planned activities; the availability and cost of labour and services; and the receipt, in a timely manner, of regulatory and third-party approvals. In addition, all other statements and other information that address expectations or projections about the future, and other statements and information about Suncor's strategy for growth, expected and future expenditures or investment decisions, commodity prices, costs, schedules, production volumes, operating and financial results, future financing and capital activities, and the expected impact of future commitments are forward-looking statements. Some of the forward-looking statements and information may be identified by words like "expects", "anticipates", "will", "estimates", "plans", "scheduled", "intends", "believes", "projects", "indicates", "could", "focus", "vision", "goal", "outlook", "proposed", "target", "objective", "continue", "should", "may" and other similar expressions.

Forward-looking statements in the publication include references to: Suncor's missions and visions, including to be Canada's premier integrated energy company; developments around renewable energy (including planned investments); Suncor's environmental goals to be achieved by 2015 (as compared to a baseline year of 2007), including improving energy efficiency by 10%, achieving absolute reductions in fresh water consumption by 12% and air emissions by 10% and increasing land reclaimed by 100%; Suncor's goals and expectations around the roll-out of EMS, EIMS and OEMS; Suncor's TRO™ tailings management approach, which is expected to, among other things, dramatically accelerate the reclamation of tailings ponds (resulting in reclaimable surfaces within 10 years) and mined lands and reduce the need for future tailings ponds; Suncor's environmental and social goals for 2013-2014; Suncor's expectations (including results) around technologies being introduced or that may be introduced across Suncor, including those related to surfactants, lubricants, oxyfuel and carbon capture, waterless extraction and electromagnetic technology; the operation, by 2014, of a new $150 million wastewater treatment facility and the expectations around withdrawal of water as a result; plans to be undertaken by organizations Suncor is involved with, including COSIA and OSLI; the goal to return all disturbed lands to as close to a natural state as possible; Suncor's belief that it will have two additional wind power projects commencing in 2015; anticipated future emissions and intensities of emissions, including GHG emissions; Suncor's views around market access for its production; and Suncor's anticipated transaction to sell the majority of its natural gas business in North America.

The publication also includes Suncor's planned capital expenditure spend and production guidance for 2012 which is based on our current expectations, estimates, projections and assumptions (collectively, the "Factors"), including those outlined in our corporate guidance available on www.suncor.com/guidance, which Factors are incorporated herein by reference.

Forward-looking statements and information are not guarantees of future performance and involve a number of risks and uncertainties, some that are similar to other oil and gas companies and some that are unique to Suncor. Suncor's actual results may differ materially from those expressed or implied by its forward-looking statements, so readers are cautioned not to place undue reliance on them.

Risks, uncertainties and other factors that could influence financial and operating performance of all of Suncor's operating segments and activities include, but are not limited to, changes in general economic, market and business conditions, such as commodity prices, interest rates and currency exchange rates; fluctuations in supply and demand for Suncor's products; the successful and timely implementation of capital projects, including growth projects and regulatory projects; competitive actions of other companies, including increased competition from other oil and gas companies or from companies that provide alternative sources of energy; labour and material shortages; actions by government authorities, including the imposition of taxes or changes to fees and royalties, and changes in environmental and other regulations; the ability and willingness of parties with whom we have material relationships to perform their obligations to us; the occurrence of unexpected events such as fires, equipment failures and other similar events affecting Suncor or other parties whose operations or assets directly or indirectly affect Suncor; the potential for security breaches of Suncor's information systems by computer hackers or cyberterrorists, and the unavailability or failure of such systems to perform as anticipated as a result of such breaches; our ability to find new oil and gas reserves that can be developed economically; the accuracy of Suncor's reserves, resources and future production estimates; market instability affecting Suncor's ability to borrow in the capital debt markets at acceptable rates; maintaining an optimal debt to cash flow ratio; the success of the company's risk management activities using derivatives and other financial instruments; the cost of compliance with current and future environmental laws; risks and uncertainties associated with closing a transaction for the purchase or sale of an oil and gas property, including estimates of the final consideration to be paid or received, the ability of counterparties to comply with their obligations in a timely manner and the receipt of any required regulatory or other third-party approvals outside of Suncor's control that are customary to transactions of this nature; and the accuracy of cost estimates, some of which are provided at the conceptual or other preliminary stage of projects and prior to commencement or conception of the detailed engineering that is needed to reduce the margin of error and increase the level of accuracy. The foregoing important factors are not exhaustive.

Suncor's management's discussion and analysis ("MD&A") for the first quarter of 2013 dated April 30, 2013 and its Annual Information Form/Form 40-F dated March 1, 2013, Annual Report to Shareholders and other documents it files from time to time with securities regulatory authorities describe the risks, uncertainties, material assumptions and other factors that could influence actual results and such factors are incorporated herein by reference. Copies of these documents are available without charge from Suncor at 150 6th Avenue S.W., Calgary, Alberta T2P 3E3, by calling 1-800-558-9071, or by email request to info@suncor.com or by referring to the company's profile on SEDAR at http://www.sedar.com/ or EDGAR at http://www.sec.gov/. Except as required by applicable securities laws, Suncor disclaims any intention or obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Non-GAAP Measures — Certain financial measures in the publication — namely cash flow from operations, operating earnings, oil sands cash operating costs (excluding Syncrude) per barrel and ROCE — are not prescribed by Canadian generally accepted accounting principles ("GAAP"). These non-GAAP measures are defined and reconciled in Suncor's MD&A for the year ended December 31, 2012. These non-GAAP financial measures do not have any standardized meaning and therefore are unlikely to be comparable to similar measures presented by other companies. These non-GAAP financial measures are included because management uses the information to analyze operating performance, leverage and liquidity, and should not be considered in isolation or as a substitute for measures of performance prepared in accordance with GAAP.

Reclamation — Reclamation at Suncor is a carefully monitored process with two distinct components: (i) transformation of the area, including tailing ponds, into a solid material that can support vegetation, wildlife and landscape restoration, which includes landform design and soil placement; and (ii) re-vegetation in a way that the reclaimed landscape can support vegetation and wildlife as a self-sustaining ecosystem. When Suncor claims that it has reclaimed land or plans to reclaim land, the reclaimed land will have met or is intended to meet the two distinct components identified in this paragraph.

BOEs — Certain natural gas volumes have been converted to barrels of oil equivalent (boe) on the basis of one barrel to six thousand cubic feet. Any figure presented in boe may be misleading, particularly if used in isolation. A conversion ratio of one bbl of crude oil or natural gas liquids to six thousand cubic feet of natural gas is based on an energy equivalency conversion method primarily applicable at the burner tip and does not represent a value equivalency at the wellhead. Given that the value ratio based on the current price of crude oil as compared to natural gas is significantly different from the energy equivalency of 6:1, utilizing a conversion on a 6:1 basis may be misleading as an indication of value.

Partnerships — The use of Partnership throughout the document does not necessarily mean a partnership in the legal context.

Ownership of Material

The material and information on Suncor's websites are being made available only under the conditions set out herein. Suncor reserves rights to the intellectual property presented in its websites, which includes, but is not limited to, our copyrights, trademarks and corporate logos. "Suncor" and “Petro-Canada” are Canadian- and U.S.-registered trademarks. "Sunoco" is a Canadian-registered trademark of Suncor.

No material from the websites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, unless otherwise indicated on this website, except for your own personal or internal company use.

If you choose to use material from our websites, you may not allow others to:

  • remove the copyright or other proprietary notices from the downloaded materials
  • sell, reproduce, modify or attempt to modify the materials in any way or reproduce or publicly display, perform or distribute or otherwise use them for public or commercial purpose, including, without limitation, use of the materials on any other website
  • transfer the material to any other person without the written consent of Suncor
  • interfere with the security of, or otherwise abuse, this website or any services, system resources, accounts, servers or networks connected to, or accessible through, this website or affiliated or linked websites.

Photos supplied in Suncor's photo library on this website may be used and reproduced for non-commercial purposes, provided that the photos are not modified and that Suncor Energy Inc. is credited. Logos supplied on this website may be used, provided the visual identity guidelines are followed.

Except as otherwise noted, the trademarks displayed on this site are the trademarks and logos of Suncor. Suncor's trademarks and logos may not be used in any way or for any purpose without the consent of Suncor.

Modification of the materials or use of the materials for any other purpose is a violation of Suncor's copyright and other proprietary rights. You may not frame this website nor link to this website without Suncor's express permission. If you wish to link to this website, please contact us.

Suncor Privacy Policy

For Customers

Respecting and protecting your privacy is important to us and a priority in our continuing relationship.

Petro-Canada is a Suncor Energy business. Suncor collects your personal information through various means, such as through your purchases of Suncor products, your enrolment in our Petro-PointsTM loyalty program, website cookies, and your response to our surveys.

Suncor collects this information so that we can carry out one or more of the following:

  • Administer the Petro-Points program;
  • Provide you with ongoing services relating to your purchases of Suncor products, including, but not limited to, fuel, lubricants, car care, warranties and other offerings;
  • Include you in preferred customer activities, such as special promotions and bonus offers;
  • Manage, develop and improve our business and operations;
  • Complete the necessary credit investigation(s) when you are applying for credit;
  • Assist in the development and marketing of our products and services; and
  • To comply with any legal or regulatory requirements, or to cooperate with police and/or financial institutions during any investigation of credit/debit card and/or suspected criminal/fraudulent activities involving Suncor or any of Suncor's service providers or agents.

Suncor takes great care to ensure your personal information is securely stored. Access to this information is restricted to authorized personnel of Suncor. Your personal information is held in confidence by Suncor, its subsidiaries and affiliates, and by any company that acquires Suncor or some or all of its retail stations, and will only be disclosed to Suncor's program partners (including its partners in the Petro-Points program as set out in the Rewards Guide), or to third-party agents responsible for administering our programs or special offers, provided that such companies use the information only for the purposes for which it was disclosed, and agree to comply with Suncor's privacy policy.

Please note that your personal information that you disclose on a commercial credit card application will only be used to complete the necessary credit investigation and will not be used for marketing or other purposes, unless we ask for and receive your consent for such use(s).

If you wish to have your name removed from our telephone, mail or email marketing lists, please call us at 1-800-668-0220 or send an email. Please keep in mind that removing your name from our marketing lists makes you ineligible for added bonus points and special offers. You may also contact us in the same manner for more information regarding our privacy policy and procedures or to request access to or correct any of your personal information held by Suncor.

Other Stakeholders

Respecting and protecting the privacy of Suncor’s other stakeholder group is important to us and is a priority in our continuing relationship. Examples of other stakeholders include, but are not limited to, individual contractors, job applicants, landowners, lease-grantors, shareholders, investment analysts, government contacts and scholarship recipients.

Suncor collects your personal information through various means, such as through personal contact, job and scholarship applications, over the phone and through website cookies. We collect this information so we can manage our ongoing relationship with you, but we will tell you the specific purposes for which your information will be used when we collect it.

Suncor takes great care to ensure your personal information is securely stored. Access to this information is restricted to authorized employees of Suncor and will only be disclosed to third-party agents responsible for administering our programs or providing Suncor with services, provided that such companies use the information only for the purposes for which it was disclosed, and agree to maintain privacy policies consistent with Suncor’s.

Suncor's recruiting software, Virtual Edge and its servers, are located in the United States, therefore personal information may be used, processed and stored both in Canada and the United States, and the governments, courts or law enforcement or regulatory agencies of the United States may be able to obtain disclosure of personal information through the laws of the foreign country.

For more information regarding our privacy policy and procedures please contact us by email at privacy@suncor.com. You may also contact us in the same manner to request access to or correct any of your personal information held by Petro-Canada.

Cookies

A cookie is a piece of data — typically encoded information about how and when you use a site — that a Web server creates when you visit a website. This data is placed on your computer hard drive in the form of a small text file.

There are two types of cookies: session cookies and persistent cookies. Session cookies are used only for the length of time you stay on the website. When you leave the site, they expire and are no longer active. Persistent cookies are more permanent and can be re-read when you return to the site that placed them on your computer. We use persistent cookies in two instances — to identify previous visits to a new section of the website so that you are not required to view redirect information on subsequent visits and to allow users to access our corporate brand web page without having to log in repeatedly using the registration form.

The Petro-Points section of the Suncor website uses session cookies to enable us to better serve Petro-Points members. You must enable cookies for this section of the website to function correctly. Suncor does not use cookies to track any personal information about you, nor to collect any marketing data.

We do not and will not use cookies to retrieve data from your hard drive or to obtain your email address or other personal information.

You may choose not to accept cookies by setting your browser options to inform you when cookies are being sent. Alternately, you can set these options to deny cookies altogether. Please note, however, that by not accepting cookies you may limit the functionality that we can provide to you when you visit our site.

Automatic Logging of Session Data

To help us serve you better, we continuously and automatically collect generic, non-personal information about visits to our website. The following points describe the nature of the information collected in our Web server logs:

  • We do not collect personal information such as names, ages, phone numbers, addresses or email addresses from visitors to our website. We do not collect individual profile information for visitors across multiple sites and do not aggregate information from any other sources about browsing patterns of individual visitors across multiple sites.
  • We collect anonymous visitor information like IP addresses, browser types, return visits from past guests, referring pages, pages visited along with the order in which they were visited, time spent on the Web site, and the referrer and transaction information for e-commerce pages. We collect such non-personally identifiable information for the following purposes: (1) to obtain anonymous statistical analysis of Web page traffic patterns for our website (2) to administer our website and servers, (3) to allow for auditing of our services by third parties, and (4) to improve our services.
  • As mentioned above, we use cookies only for more accurate anonymous traffic analysis As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing us to monitor traffic on our website.
  • We make use of customized JavaScript tracking code to track anonymous information about visitors' activity. This code contacts our suppliers’ servers, receives a cookie in response, and loads an image to the page. This 1 x 1 image is called a clear gif or Web bug. This JavaScript tracking code does not collect personal information such as name, age, phone number, mailing address or credit card numbers from visitors to our website. Visitors may elect to opt out of receiving tracking cookies used to collect information for our Web server logs. Note: the opt out option requires one cookie to function.
  • We do not create individual profiles of visitors. We do not have a database of individual profiles of each visitor. We collect data in aggregate form and data is not recorded or stored about individual visitors.
  • We may use the aggregate data to inform third parties as to the number of people who have seen and clicked on links to their websites.

Suncor reserves the right to change this policy at any time. Please check this page periodically for changes.