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Product responsibility

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Major opportunities and risks

Opportunities:

  • Providing society with more environmentally friendly energy products
  • Gaining market advantage as a first mover

Risks:

  • Potential injury to members of the public
  • Delays in project or operating approvals or interruptions of operations if considered irresponsible by stakeholders

Policy

  • Suncor's Environment, Health & Safety (EHS) policy addresses public safety and labelling.
  • Suncor's Life Cycle Value Assessment policy ensures that we assess impacts of our operations and products at every stage (e.g., research and development, extraction, transportation, manufacturing and production, marketing, storage and supply, use, etc.).

Operational responsibility

  • The executive vice president of refining & marketing is accountable for product responsibility programs.
  • Elements of product responsibility are managed through Fuel Quality and EHS (Industrial Hygiene).

Key strategies and procedures for implementation

  • Suncor has invested in ethanol production to help reduce emissions and provide a cleaner supplement to gasoline.
  • Suncor's Operational Excellence Management System (OEMS) system helps us to improve the safe handling and environmental responsibility of our products.
  • Quality assurance and quality control systems are in place to ensure a high quality product is consistently present at retail outlets and delivered to customers.

Major changes to systems or structures to improve performance

  • Management of change processes are employed to evaluate and plan for product and process changes.

Training and awareness

  • Retail staff receives regular training and complete-site upkeep to ensure customer safety, product handling, appropriate labelling, and the posting of relevant information at our retail stations.
  • Emergency response plans are in place for all facilities.
  • Suncor conducts table-top or actual emergency response exercises to ensure our systems are effective at protecting public safety.

Monitoring and followup

  • All incidents related to public safety, environment, and quality are documented and followed up on, with high-risk incidents thoroughly investigated.
  • Suncor's internal annual compliance audits and management system audits address public safety, environment, and product quality issues.

Goals and performance

Key successes and shortcomings

  • Two new wind power projects started operations in 2011, bringing our wind power generation to 255 megawatts. Two new wind power projects have been proposed.
  • The St. Clair ethanol plant expansion in Ontario has boosted our production capacity to 400 million litres per year.
  • Our Petro-Canada Lubricants Inc. subsidiary continues to develop food grade lubricants and our environmentally responsible CIVITAS™ line of lawn care chemicals.

TMTrademark of Suncor Energy Inc.